To request a refund in Free Fire, you must have made a purchase and regretted it for any reason. In this case, they will return your money, but you will have to return what you bought.
In Free Fire, refunds are typically given for purchasing diamonds without consent or for changing your mind after making the purchase.
It’s advisable to carefully read the guidelines on temporary suspensions in Free Fire to understand all the details.
How to Request a Refund on Google Play
If you made the purchase through Google Play, you can request a refund by clicking on the link and filling out the form. You must log in with the Gmail account associated with the Google Play purchase, accept the terms, and confirm that the indicated email is correct. Then, select the Free Fire purchase that will be listed and choose a reason for the refund.
Request a Refund on the Official Website
If you wish to request a refund through the official website, you need to send a refund request to the Free Fire team via a form, select the reason, and fill in the fields with the purchase date and your Free Fire ID.
To fill out the form correctly, you should write a brief description of the issue, the name displayed on your account, your Account ID, the purchase date, the payment method used, and the Transaction ID. The Free Fire team may take up to 72 business hours to respond to your refund request.
You will receive the refund in the same account where you made the payment, whether it’s Google Play balance, Apple Pay, bank transfer, or prepaid card.
How to Find Your Account ID
To find your Account ID in Free Fire, follow these steps:
- Open the Free Fire game on your mobile device.
- On the main screen, look for your profile icon in the top left corner and tap on it.
- In your profile, look for the “Player Information” section.
- Your Account ID will appear right below your username.
You can also find your Account ID in the top right corner of the screen, next to your level. If you have trouble finding your Account ID, you can contact the Free Fire support team for additional assistance.
How Long Does Garena Take to Refund the Money?
The time it takes for Garena Free Fire to refund the money depends on the reason for the refund request and the payment method used. The Free Fire team can take up to 72 business hours to respond to a refund request.
If the refund is for a purchase made by mistake, the money may be returned within 7 to 10 business days, although the timeframe can vary depending on the payment method used. If the refund is due to a technical issue, the process may take longer.
It’s important to note that the money return process might differ depending on the country and region you’re in, so it’s recommended to check Free Fire’s refund policies for specific information about your case.